Thanks for discovering us. Let’s make it personal.
You found something you love. That’s amazing. When you buy directly through our gallery, you help us support independent artists more fully, which means we can support you better, too.
Why Buy Direct from BoxHeart?
We sometimes use other platforms like Etsy to help new collectors find the artists we represent and the artwork we exhibit. But when it’s time to purchase, buying directly from us:
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Supports Our Artists More: Other platforms charge monthly fees and take significant commissions. When you buy direct, more of your money goes to the artist and the gallery that represents them.
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Offers Better Shipping Options: We pack and ship artwork ourselves with great care, often more affordably and faster than third-party fulfillment.
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Gives You a Real Connection: We’re not a warehouse. We’re a working gallery with real relationships. When you buy direct, we can answer your questions, help you build your collection, and invite you into our story.
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Have Questions? We’re real people and we're happy to help. Looking for something specific? We can help you find it. Email or call us, Nicole and Josh, at 412.687.8858.
DID YOU KNOW?
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We exhibit original, one-of-a-kind Artwork made by Artists creating right now. We do not exhibit mass produced Artwork of any kind.
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We can answer questions about our Artists, their Artistic Process, and their Artwork. We offer "try at home" trials with Artwork.
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If you're in our vicinity, you can "try at home" Artwork without a deposit or purchase requirement. "Try at home" trials are for the duration of one (1) week. After this period, you choose to either return the Artwork or purchase it. That's it!
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Not located near Pittsburgh? We even offer a 3 day approval period on shipped Artwork. But remember, it's Art and we're not Amazon! It's all different sizes, and shapes, and prices. Shipping costs are non-refundable. If you make a return, the cost of shipping will be deducted from your refund. Let us help before your purchase! This period is separate from any statutory consumer rights that may apply in your jurisdiction, including for EU customers.
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Title to the Artwork passes directly from the Artist to the Buyer when it is sold. Copyright remains with the Artist unless the Artist gives signed and dated written consent otherwise.
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Shipping cost on our website's Shopping Cart is calculated by UPS. We ship worldwide!
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We insure all artwork and your signature is required at delivery.
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We can provide additional shipping costs through carriers such as DHL. Just let us know what Artwork you are interested in and your shipping destination and we can provide additional options!
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Should your purchase be lost or damaged, we will file a claim with the carrier on your behalf. With your sales receipt and proper photos of the damage and/or loss, claims are settled within 3 - 4 weeks. Should damage occur while in transit, please take photos and contact us right away. Please retain all of the original packing materials as the carrier may require inspection.
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We declare the full value of the Artwork for all international shipments. Please note that the Buyer is responsible for any customs or import taxes (VAT) on international shipments, which are determined by the destination country.
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Gift Certificates and Gift Cards are non-refundable.
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EU Consumer Rights - If you are an EU consumer, you man exercise your applicable statutory right of withdrawal using our EU Right of Withdrawal form.
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Custom Framing - We work hard to finish framing your artwork or personal property in a timely manner and ask that you pick them up with the same urgency. Framing projects left in our gallery 1 month after you have been notified of its completion will incur a $25 weekly storage fee per piece. Space is limited in our gallery.
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Art Appraisals - We are NOT certified art appraisers. We do not appraise artwork for insurance or resale value. We do NOT buy artwork. We sell artwork within the primary art market and work directly with living Artists creating right now.
